Refund Policy for SimpleHire
Last Updated: 01/March/2025
At SimpleHire, we strive to provide high-quality services to both candidates and employers. This Refund Policy outlines the terms and conditions under which refunds may be issued for paid services on our platform. By purchasing or using our paid services, you agree to this Refund Policy.
1. General Refund Policy
1.1 Non-Refundable Services
- Most services on SimpleHire, including but not limited to premium job postings, featured listings, and subscription plans, are non-refundable. Once a payment is processed, it cannot be refunded unless explicitly stated otherwise in this policy.
1.2 Exceptions
- Refunds may be considered in the following circumstances:
- Technical Issues: If a technical error on our platform prevents you from using a paid service, and we are unable to resolve the issue within a reasonable time.
- Duplicate Payments: If you are accidentally charged multiple times for the same service.
- Service Unavailability: If a paid service becomes unavailable due to unforeseen circumstances on our part.
2. Requesting a Refund
2.1 Eligibility
- To be eligible for a refund, you must submit a refund request within 15 days of the purchase date. Refund requests submitted after this period will not be considered.
2.2 How to Request a Refund
- To request a refund, please contact our support team at simplehirejob@gmail.com with the following information:
- Your name and contact details.
- The transaction ID or invoice number.
- A detailed explanation of the reason for the refund request.
2.3 Refund Processing
- If your refund request is approved, we will process the refund within 15 business days. Refunds will be issued to the original payment method used for the purchase.
3. Non-Refundable Situations
Refunds will not be issued in the following situations:
- If you change your mind about a purchase.
- If you fail to achieve desired results (e.g., not finding a candidate or job through a paid service).
- If the service was used or partially used (e.g., a job posting was live for a portion of its duration).
- If the refund request is made after the specified refund period.
4. Disputes and Chargebacks
If you dispute a charge or initiate a chargeback with your payment provider without first contacting us, your account may be suspended or terminated. We encourage you to contact us directly to resolve any issues before taking such actions.
5. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated date. Your continued use of SimpleHire after the changes take effect constitutes your acceptance of the revised policy.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Email: simplehirejob@gmail.com
