Job Description:

As the Café Manager at Big Little Things, you will be responsible for overseeing the day-to-day operations of the café, ensuring exceptional customer service, and maintaining a positive and efficient working environment. You will manage staff, handle inventory, ensure quality control, and drive business performance.

Key Responsibilities:

• Manage and oversee daily café operations, including customer service, staff coordination, and kitchen activities.
• Hire, train, and supervise café staff, providing ongoing support and development.
• Maintain inventory, order supplies, and ensure stock levels meet café demand.
• Handle customer complaints and resolve issues in a professional manner to ensure customer satisfaction.
• Ensure cleanliness and organization of the café, meeting health and safety standards.
• Track and manage financials, including budgets, expenses, and revenue, ensuring profitability.
• Implement promotional and marketing strategies to increase footfall and revenue.
• Develop and maintain positive relationships with customers, vendors, and suppliers.
• Monitor and enforce café policies and procedures, ensuring all operations run smoothly and efficiently.

Requirements:

• Proven experience as a Café Manager, Restaurant Manager, or similar role in the hospitality industry.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and make quick decisions in a fast-paced environment.
• In-depth knowledge of café or restaurant operations, including food safety regulations.
• Proficiency in POS systems, scheduling software, and basic financial management.
• Flexibility to work evenings, weekends, and holidays as required.
• Passion for delivering great customer experiences and a positive café environment.