Operation Manager

Key Responsibilities:

Operational Management:

Oversee and manage daily operations to ensure efficiency and productivity.

Monitor and optimize workflows, processes, and systems to improve performance.

Ensure compliance with company policies, procedures, and industry regulations.

Process Improvement:

Identify bottlenecks and inefficiencies in operations and propose solutions.

Implement process improvements to reduce costs, enhance quality, and increase productivity.

Use data analysis and performance metrics to drive decision-making.

Team Coordination:

Supervise and support team members, providing guidance and training as needed.

Foster collaboration between departments to ensure seamless operations.

Conduct regular team meetings to communicate goals, updates, and feedback.

Resource Management:

Manage resources, including personnel, equipment, and materials, to meet operational demands.

Coordinate with vendors, suppliers, and third-party service providers to ensure timely delivery of goods and services.

Monitor inventory levels and ensure optimal stock management.

Reporting and Documentation:

Prepare and present operational reports to senior management.

Maintain accurate records of operational activities, expenses, and performance metrics.

Ensure documentation is up-to-date and compliant with organizational standards.

Customer Service:

Address customer complaints and queries promptly and effectively.

Ensure high levels of customer satisfaction by maintaining quality standards and resolving issues.

Strategic Planning:

Assist in the development and implementation of operational strategies and goals.

Contribute to long-term planning to support business growth and scalability.

Compliance and Safety:

Ensure adherence to health, safety, and environmental regulations.

Conduct regular audits to maintain compliance with legal and organizational standards.