a. Key Responsibilities: i. Responsible for attending calls and providing information as requested by the caller, using a very user friendly software. ii. Ensure that appropriate information is provided while taking a call. iii. Ensure that the duration of the call is within the standardized Average Time Taken (ATT). iv. Adhering to the quality norms v. Candidates will be provied with specialized training on the software to retrieve information on anything and everything under the sun b. Skills and Work Experience required: i. Excellent Communication Skills ii. Pleasant voice with pleasing telephonic etiquettes iii. Working knowledge of computers Salary: Not Disclosed by Recruiter Industry: BPO / Call Centre / ITES Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Voice Role:Associate/Senior Associate -(NonTechnical) Keyskills Voice Process Desired Candidate Profile Education- UG: Any Graduate PG:Post Graduation Not Required Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Please refer to the Job description above
