Job Description:- Attend the customer concerns over the call in a professional manner, /li> Resolve the general enquiry at his/ her end. Forward complaints and requests to respective Back line. Able to communicate in Hindi & English. Communicate and coordinate with internal departments over mails & calls. Communicate with the customer over call back and mail (whenever required). Requirements for Front Line Candidate: Good communication Skills. Verbal:- Able to understand and speak in English & Hindi Written:- Able to write mails to coordinate with internal departments as well as customers. Spontaneous. To provide best solution of customerrsquos concern over the call. Positive attitude Open to learn new things Candidates with Logistics industry background are preferred. Salary: Not Disclosed by Recruiter Industry: Recruitment / Staffing Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Voice Role:Associate/Senior Associate -(NonTechnical) Keyskills logistics english complaints good communication skills internal call communicate line customer mails Desired Candidate Profile Education- UG: Any Graduate PG:Post Graduation Not Required Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Please refer to the Job description above
