Accountabilities Works with US-based business manager, key stakeholders and locally-based Team Leader (Sr. Analytic Tools Executive) for requirement-gathering - to intimately understand and document user needs, workflow processes, and desired end-product. Translates the user needs into solution designs through detailed flow charts outlining system processes and capabilities Presents multiple solution options to business manager (and key stakeholders) and Team Leader and make recommendations Ensures solutions are efficient, portable and customizable Owns the project through all phases of development, coding and testing, utilizing technical automation skills (VBA), and efficient database development and management through SQL, MS-Access, Excel and web reporting Assumes complete accountability in managing project milestones and deadlines Provides full documentation and training to key stakeholders QUALIFICATIONS Requirements Technical Knowledge Advanced Excel VBA (Excel and MS-Access) SQL Web interface development Flash or similar graphics programming a plus Project Management Skills Analytical Creative, out-of-the-box thinking Attention to detail Detailed planning and organization Independent self-management Excellent oral and written communication Deadline orientation Multi-tasking Customer service Salary: Not Disclosed by Recruiter Industry: IT-Software / Software Services Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Back Office/Web/Transaction Processing Role:Assistant Manager/Manager -(Technical) Keyskills customer service sql documentation ms access coding development workflow options analytical automation Desired Candidate Profile Education- UG: BCA PG:Post Graduation Not Required Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Please refer to the Job description above
