Job Description: Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc. Guide & help seller for completing onboarding formalities & train them on internal tools. Handle various types of cases related to inbounding, product issues and customer complaints Provide required inputs to seller to manage customer feedbacks Co-ordinate with sellers/ vendors & internal teams for Catalog creation & product imaging. Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience Document processes & regularly update existing Sops Review & suggest SOP changes required if any to the team basis input from Category managers Assist Category team in identifying & configuring deals as per the guidelines Handle various sets of daily, weekly and monthly business reports Onboard new processes if required as per the business needs I. Skills Excellent written and oral communication skills in English MS Excel proficiency - ability to mine voluminous data for specific detail Strong analytical skills Strong interpersonal skills Excellent listening skills Excellent data accuracy skills, eye for detail, and commitment to meet deadlines II. Critical Qualities / Characteristics Pace of implementation and consistency in performance Willingness to take initiatives and additional responsibilities Willingness to travel Commitment and completion factor Peer respect - establish and maintain cooperative working relationships Creative and analytical problem solvers with passion for operational excellence Identify areas of possible process improvementsIII. Ability to Multi task in a fast paced environment Operate in the system with speed and accuracy necessary to meet Amazon standards Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders IV. Operations Meet and interact with sellers/ vendors for initial process setup Flag possible escalation, dive deep to recommend and implement corrective actions Flag any updates received from stakeholders on process to Team Lead/ Manager Be part of client calls to raise challenges, lead, and document conference discussions Audit tasks assigned to junior associates and report quality metrics Train new staff and give feedback to the training team Understand the processes across teams & work towards improving the same along with process experts Bachelors degree in any discipline 2 - 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plusPreferred qualifications- Retail experience - SQL knowledge Salary: Not Disclosed by Recruiter Industry: Other Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Voice Role:Associate/Senior Associate -(NonTechnical) Keyskills Excel Desired Candidate Profile Education- UG: Any Graduate PG:Any Postgraduate
