Job Responsibilities Job Location : Mumbai Experience Level : 3 - 6 years Candidate should be a Graduate - in IT (preferably) with additional technical certifications in relevant area. Thorough or Some working knowledge of Directory / domains, Knowledge on OS, Ticketing tools like ITSM, EARS. Understanding of ITIL processes or should have practiced consistently in the relevant services; Personal Skills: Excellent interpersonal and (assertive) communication skills (both Verbal and Written); Client focused in the delivery of service, with good client facing skills; Experience of providing support in a similar professional organization; Must be able to manage own / team s workload and adhere required client procedures; Must have an analytical and methodical approach to problem solving; Must be self - driven, objective and have the ability to use initiative and tenacity to resolve issues; Must be flexible and willing to work in a 24 x 7 environment and in shifts . Should be able to work well within a team environment; Adapt upcoming technologies as per trend. Delivering the technical tasks within defined timescales and to standards agreed in relevant Service Level Applies thoroughness to all aspects of work performed for internal or external clients. Continually seeks improvement upon solutions and gets to the ""next level"". Focuses on each individual component of an assigned task or project to ensure that no part is left unattended. Proactively anticipates Client reaction / impact and prepares accordingly Demonstrates understanding of situation and is able to focus energies on different ways to provide / present a solution Applies solid organization skills to the design and delivery of accurate and timely research, presentations and other work products Keeps the big picture in focus while simultaneously addressing the details, and is able to focus energies on different ways to provide / present a solution. Represents ideas and thoughts in a clear focused manner using effective verbal and non - verbal communication techniques in both formal and informal settings. Expresses ideas clearly, convincingly and concisely, and without using consultant - or technical - speak when necessary. Reads audience and adjusts method and message accordingly. Listens and asks perceptive questions that ensure understanding of core issues and messages. Presents ideas, results, issues and recommendations to groups using appropriate tools. Demonstrates knowledge and use of standard business and grammar. Required Skills: Admin Studio, Wise Package Studio, Advance Installer Knowledge & experience of MSI technology and Standard Operating Environments Good Experience of packaging applications with InstallShield / FlexNet Admin Studio Microsoft App - V 4.6SP1, 5.0 SP3, 5.1 Knowledge on Microsoft App - V Management Studio (Optional) OSD Scripting, DSC in App - V VB Scripting, Powershell Scripting Experience of Terminal services, Citrix 1.8, Citrix XP, Visual Basic scripting , Power Shellscripting Package migration experience on Windows 7 platform Troubleshooting experience on Windows XP or Windows 7 or Windows Installer Good analytical and troubleshooting skills (the ability to think logically through a problem) Ability to prioritize Knowledge of ticketing and workflow tool like ITSM Qualifications Qualifications: Bachelor of Science(IT),Bachelor of Comp. Apps. / Mgmt. Salary: Not Disclosed by Recruiter Industry: IT-Software / Software Services Functional Area: IT Software - Application Programming , Maintenance Role Category:Programming & Design Role:Software Developer Desired Candidate Profile Please refer to the Job description above Education- UG: B.Tech/B.E. PG:M.Tech
