1)handle The Escalation Team Managing Critical Complaints. Should Be Able To Groom The Team To Close Each And Every Compliant With Complete End To End Resolution. 2)handle The Team To Manage The Direct E-mail Queries Within Minimum Turnaround Time. 3)should Assist Compliance During Audits. 4)quality Review Of Mails, Calls, Letters. 5)should Be Able To Deliver Standard Process Training To The Entire Csg Team. Conduct Periodic Refreshers To Enhance Team¿s Knowledge On The Product And Processes. 6)strengthening The Internal Systems To Manage Customer Queries Efficiently. Highlight Current Gaps In The Processes And Come Up With Valid Ideas To Automate The Same. Salary: Not Disclosed by Recruiter Industry: Banking / Financial Services / Broking Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Back Office/Web/Transaction Processing Role:Assistant Manager/Manager-(NonTechnical) Keyskills customer support ideas turnaround quality review process training e mail assistant manager qualification mails direct Desired Candidate Profile Education- UG: Any Graduate PG:Post Graduation Not Required Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required QUALIFICATION ESSENTIAL : Graduation
