Perform maintenance tasks on regular bases like : o Data loads, report publishing o Manual execution load jobs in case of scheduled job failures o Scheduling data loadings & reporting on ad hoc request of users o User administration for supported applications Monitor the support mailboxes Timely handling of customer reported Incidents, questions or requests. Make minor changes to database tables, optimised queries to tune the performance; Investigate and propose solutions to operational Data Warehouse problems; Coordinate with users regarding problems 1.2. Capitalize and maintain knowledge on the solutions Maintain and create new solutions in the knowledge base (Support KB) Maintain and create the end- user documentations in order to improve the support efficiency. Publish updates and new documents 1.3. Measure and manage Provide KPI regarding the support activities Attend to regular management meetings with other sites the Maintenance team 1.4. On- demand maintenance a (1.) Incident Management Change Management (Planning & Execution) On - call Escalation Ticket Quality Process adherence & Security compliance Customer feedback ( Appreciations, CSAT survey results) KB preparation and review, Knowlegde sharing & documentation Root cause analysis / Problem Management Capicity / Architectural Management SLA compliance for tickets Value Add Training / Mentoring Salary: Not Disclosed by Recruiter Industry: IT-Software / Software Services Functional Area: IT Software - Application Programming , Maintenance Role Category:Other Role:Outside Consultant Desired Candidate Profile Education- UG: B.Tech/B.E. PG:M.Tech Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Please refer to the Job description above
