Manage the day- to- day operations of the team, handle escalations and partner with functional teams cross- divisionally Ensure seamless service delivery through advance planning, work allocation and resource deployment; Liaise with the global BPS team to expedite problem resolution for more complex issues To build capability/ capacity through cross training and upskilling to deliver performance of the team Focus on managing relationships of clients across multiple regions Create/ strengthen constructive relationships with key divisional and process stakeholders through engagement, execution, process improvement or new service offerings Provide standard and ad hoc productivity metrics to divisional and regional management Have a deep understanding of the global teams core responsibilities as well as the local teams core areas of focus Proactively identify ways to improve processes through project management to achieve overall efficiency and effectiveness Preferred Qualifications Minimum of 7 years of work experience in an operational role Ability to work in a dynamic fast paced environment and experience working with other regions Highly motivated self- starter who can work as part of a team Demonstrated experience leading a team and managing people at various levels of experience Strong client relationship management skills and the ability to manage several relationships at once Strong analytical and communications skills and highly organized and methodical Strong attention to detail and focus on process improvement Strong project management skills required Work flexible hours when needed Salary: Not Disclosed by Recruiter Industry: Banking / Financial Services / Broking Functional Area: Sales , Retail , Business Development Role Category:Corporate Sales Role:Branch Manager/Regional Manager Desired Candidate Profile Education- UG: Any Graduate PG:MBA/PGDM Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Please refer to the Job description above
