Hiring for a Full Time position with a Leading MNC : Job Role : Team Lead Experience : 8- 10 yrs Notice Period : 30-45 days (max 60 days only) Job Type - Full Time and on Direct Payroll with MNC Mandatory Skills : Capacity Planning, Performance and Availability The Capacity, Performance and Availability Lead is responsible for providing the framework of those processes for technical operation / infrastructure services and work together with respective Service Owners to implement and follow up those processes on the respective services. Outputs and Accountabilities Accountable for defining and delivering of frameworks for Capacity, Performance and Availability Management processes. Accountable for defining procedures and ways of working by working with infrastructure Service Owners to detail general framework into each service and the respective technology as well retaining central ownership of processes To provide guidance on Capacity, Performance or Availability framework, in order to implement affordable and add-value practices to Service Owners and business. Accountable for agreeing with infrastructure Service Owners the implementation of processes and new responsibilities among Service Owners and this role. To ensure affordable and doable Availability, Performance and Capacity Plans are in place and supporting infrastructure Service Owners decisions for services in-scope. To ensure the Capacity process is embedded across Infrastructure services in-scope to support business needs and organic growth. Identify issues and potential risks about Capacity, Performance and Availability of Infrastructure services alerting Service Owners to address those in a consistent manner. To review Capacity metrics, Performance metrics and Availability metrics for infrastructure service in-scope and support Service Owners on defining remediation plans. To anchor the respective practices of Capacity, Performance and Availability enabling services in-scope be able to deliver with the right performance, capacity and availability level Liaise with the processes stakeholders in order to o Resolve issues preventing the correct operation of the each process o Improve the maturity and effectiveness of each process o Get endorsement about service delivered and gain customer satisfaction Competence Requirements Knowledge and Experience Required Bachelors degree in Systems Engineering or similar professions Proven experience on ITIL V3 implementation and operation for multinational companies with similar complexity with emphasis in the Capacity Management Process Desirable ITIL OSA Certification Proven expertise on technologies for infrastructure services such as Wintel servers, Networking, data centres and SAP at basis level for complex environments and multinational companies with similar complexity Background and desirable experience on service operation Competent in the use of Microsoft PowerPoint, Project, Word and Excel Six Sigma Lean experience is desirable. Experience working in a multi-vendor IT sourcing environment Roles, Skills and Attributes Required Ability to build relationships, influence and be persuasive, resolve conflicts Strong system aptitude / affinity with technology Strong planning and managing delivery to plan as well delegating skills Strong business acumen and customer oriented Ability to build liaison with dispersed stakeholders and drive customer services Strong negotiation skills and ability to resolve problems and follow through to completion Ability to deliver results with right quality and attention to detail Proactive and preventive orientation to anticipate and drive issues Adaptability to Change: Being able to adapt quickly to changing circumstances and respond appropriately to different situations Ability to deliver under pressure working Collaboration, Communication and Decision making skills Good command of written/verbal business English Key Performance Indicators Processes implemented, providing clear alerting, and tracking mitigation actions with service owners Roadmap and evolution of Processes in-scope agreed and progress as scheduled Customer satisfaction improved (linked to processes in scope) Adherence to agreed Service Levels and KPIs as be defined Interested candidates can send their CVs with following details to manjunath@targethr.us Full Name as per the Passport Relevant yrs of Experience as Capacity Performance and Availability Relevant Yrs of Exp as a Lead Current Organisation Current Designation Current Location Current Salary Expected Salary Notice Period Date of Birth PAN Card Number (Mandatory) And Passport Number / Voter Id Card Number (Mandatory) Feel free to call *80-4001310* for more clarification. Regards, Manjunath N Consultant - Talent Acquisition Target Consultancy Salary:INR 7,00,000 - 17,00,000 P.A Industry: IT-Software / Software Services Functional Area: IT Software - Application Programming , Maintenance Role Category:Programming & Design Role:Team Lead/Technical Lead Keyskills Capacity Planning Performance Availability Desired Candidate Profile Education- UG: Any Graduate - Any Specialization, Graduation Not Required PG:Any Postgraduate - Any Specialization, Post Graduation Not Required Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Please refer to the Job description above
