The Content & Quality Assurance Manager is a unique role at Haptik where the person will be responsible for what matters most to the company: chat quality. You will be responsible for ensuring quality of millions of chats across hundreds of chat operators spread across the country. The role is a cross between human resources, instructional design, writing and marketing. Responsibilities Create canned responses and scripts for thousands of frequently asked questions Work closely with the machine learning team to automate and design responses Create training and instructional procedures to on board thousands of operators Build and manage a team of QA associates Develop processes that can be used at scale Critical Skills and Abilities Excellent written communication skills - must have a charming personality 2- 4 years experience in Human Resources/Training/Instructional Design Enjoys working with a large set of people Strong multi- tasking abilities for an entrepreneurial environment Strong problem solving skills and self- initiative Out of box thinker, easy going and fun to get along with Qualifications Bachelorrsquos in Commerce, Business Administration, Engineering or related quantitative field a must Work Experience - Between 2- 4 years Salary: Not Disclosed by Recruiter Industry: IT-Software / Software Services Functional Area: IT Software - Other Role Category:QA/Testing/Documentation Role:Quality Assurance/Quality Control Executive Keyskills quality assurance chat machine learning procedures human resources quantitative instructional design problem solving skills training business administration Desired Candidate Profile Education- UG: B.Tech/B.E. PG:Post Graduation Not Required Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Please refer to the Job description above
