Roles & Responsibilities : Responsible for providing telephone/email/chat and remote diagnostic technical support of servers, storage, switches, routers, blades and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.). Answers questions about installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Primary Skills A+ N+ Server + Storage + , VCP, CCNA will be an added advantage Secondary Skills Sound knowledge on Server basics and Enterprise technology High-level knowledge of multiple technologies Customer service background The ability to communicate at multiple levels including staff and customers. Excellent analytical, oral and written communications Salary: Not Disclosed by Recruiter Industry: IT-Hardware & Networking Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Voice Role:Associate/Senior Associate -(Technical) Keyskills Windows N+ A+ Redhat Technical Support Storage Switching Server Support CCNA Customer Service rhce operating system engineer server enterprise support Desired Candidate Profile Primary Skills:Red Hat Certified Engineer.Red Hat Certified.A+N+Server +Storage + , VCP, CCNA will be an added advantageSecondary Skills Sound knowledge on Server basics and Enterprise technologyHigh-level knowledge of multiple technologies Customer service backgroundThe ability to communicate at multiple levels including staff and customers.Excellent analytical, oral and written communicationsOther QualificationsGraduates/Diploma is mandate Sound knowledge on hardware serverCandidates with 6+ yrs of experience can applySkilled in integrating distributed computing hardware and software systemsStrong leadership skills to guide and mentor the work of less experienced personnelGood communication skills to interact with clients, management, and team membersGood interpersonal skills to interact with clients, senior level personnel, team members, and support staffAbility to lead and work in a team environmentAbility to work independently without direct supervision6+ Yrs of overall Techsupport Experience or 4+ yrs of Experience in Enterprise Domain
