Managers Required for After Sales Support Function at Noida Head Offi

The job requires to monitor & manage CRM Operations , trouble shooting, Call Management & field service coordination through a team of Service Managers spread across India of one of the Assigned Zones( East/West/North/South) based at Head office. . Other responsibilities include providing backend support , Ensuring and maintaining MIS and its analysis in order to improve efficiency of the Service delievery by providing effective solution to the field service team. Ensuring customer escalations are effectively resolved within the stipulated TAT & Working towards customer delight. Salary: Not Disclosed by Recruiter Industry: Consumer Electronics / Appliances / Durables Functional Area: Sales , Retail , Business Development Role Category:After Sales Service Role:Service Manager Desired Candidate Profile Education- UG: Any Graduate - Any Specialization PG:Any Postgraduate - Any Specialization Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required The incumbent should be Diploma /B- Tech in Electronics / Mechanical and should ideally be based at Delhi/Noida . He should have 10-12 years of rich & proven experience of handling after sales service operations and should have hands on experience working on CRM & applications. Candidate must possess excellent written/verbal communication & negotiation skills. with proven track record of growth and business development during past assignments . Candidates Selected for South and East Zone must have command of the Vernacular language of that area besides having thorough Knowledge of the Zone Assigned.