Must be computer literate, above average excel skills, Prior experience on Microsoft Dynamic CRM is preferred. The Job profile includes: * Data entry and reporting of metrics such as leads, complaints, and adherence * Gather, analyze and summarize data from multiple sources in support of disseminating meaningful matrix * Assist Supervisor with the review and approval requests for leads/cases. * Experience with MS Windows and overall strong PC skills incluing experience using MS Outlook and good working experience with EXCEL is required. * Must possess strong problem solving and analytical skills including the ability to see trends and patterns in data as well as ability to develop solutions and implement a course of action Salary: Not Disclosed by Recruiter Industry: Consumer Electronics / Appliances / Durables Functional Area: IT Software - Application Programming , Maintenance Role Category:Admin/Maintenance/Security/Datawarehousing Role:Technical Support Engineer Desired Candidate Profile Education- UG: Any Graduate - Any Specialization PG:Any Postgraduate - Any Specialization Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Please refer to the Job description above