Will Work in a 24 X 7 Environment (NOC). Will support the customer over email as well as phone. Will be responsible for the uptime of the various client projects being managed / monitored. Will report to the team Manager. Will make sure that the tickets raised per shift are closed in the required time limits and if not escalated as per the escalation matrix defined. Raise and also update the tickets in CRM for all the issues handled / worked upon. Will have to report the daily issues handled / escalated in the form of daily shift reports. Need to make sure that issues are handled in right time frames as per the SLA / commitments. Should be good at documenting the nature of the problems Follow a proper escalation chart and matrix given Should be able to implement innovative ideas for daily operations Experience in working on any monitoring software such as Nagios, etc Basic understanding of technologies running at the Data Centre Operations / Internet Data Centre or with any ISP (preferred) or with hosting service providers Basic knowledge on Mail Servers, DNS, and Web servers (preferred) Basic knowledge on Network Components (preferred) Understanding of concepts such as operating systems, CPU, disk / memory utilization etc Self-driven and motivated to achieve success Good communication and inter-personal skills. Competitive Salary with Perks for right candidate with overall Organization career growth. Very good oral and written communication skills needed Excellent Interpersonal skills and should be a very good team member Very confident and should have the ability to handle various situations Should have the knowledge of understanding customers problems Interaction with the clients worldwide via phone, email, etc Exposure to trouble ticketing processes and handover processes Send us your profile and resume at careers@netmagicsolutions.com http://www.olark.com Salary: Not Disclosed by Recruiter Industry: IT-Hardware & Networking Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Voice Role:Associate/Senior Associate -(Technical) Keyskills service crm isp diploma ticketing monitoring facilities email ict ideas Desired Candidate Profile Education- UG: B.Tech/B.E. PG:Post Graduation Not Required Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Please refer to the Job description above
