Key Responsibilities : In charge of the user issues and requirements processing (access & connections , data distribution issues , queries and extractions needs) End user functional support Analyze and fix issues raised by clients (Operations /Finance) Ensure internal and external communication about the incidents / service requests / changes impacting the application landscape Monitor End to End execution Propose improvements related to the support activity (including but not limited to batch performance , change management , service requests & production incidents) Log Issues and Resolution processes. Soft Skills /Experience required: Must be able to work closely with end users and developers Expected to work in night shift from 10 pm to 6 am IST on rotational basis. Effective Communication , Rigour , Method , Autonomy , Patience. Reactivity & Ability to understand problems and situations and to draw out logical conclusions. Salary: Not Disclosed by Recruiter Industry: Banking / Financial Services / Broking Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Voice Role:Associate/Senior Associate -(NonTechnical) Desired Candidate Profile Please refer to the Job description above Education- UG: Any Graduate PG:Any Postgraduate
