Senior Customer Success Business Analyst Are you technically curious and motivated by customer success? Do you have a passion and interest in capital and financial markets Fixed income securities, equity, money market and derivative markets (OTC and Exchange Traded) shouldn’t be foreign to you. Your function is that of a support analyst post-implementation and post sales. Having the ability to think quickly, provide creative and effective solutions for clients through analytical and technical problem solving and support for complex workflow products – for both cloud based and on premise software – will ensure your success as a Product Support Business Analyst for Calypso. Whether it’s coordinating with internal technical development teams or working with customers, you'll be part of a team of problem solvers who are passionate about working in a highly dynamic, client-centric financial technology company. Responsibilities Provide expert-level technical support efficiently resolving Calypso product integrity issues via email, phone, including replication and analysis of issues in mirrored Calypso support environment Manage & communicate progress on escalated issues requiring product or development and/or engineering intervention to resolve Validate and test all resolutions prior to customer delivery and follow up to ensure client satisfaction Use back office tools, remote access tools, FTP, SFTP as needed to support customer’s use of products and validate issues documenting issues in appropriate trouble ticket, bug reporting or CRM systems Maintain subject matter expertise in one or more financial asset classes and associated market trends by monitoring current industry research publications Contribute to the creation of new tools or processes which improve customer satisfaction or product support effectiveness and efficiency Identify situations where professional services or additional implementation services may be warranted Requirements Minimum 7 years of customer success, product support including working knowledge of capital markets software Working knowledge of financial products including financial models and model validate Proven experience with , Software & internet development technologies, Database and relational data structures Large scale global software installation environments i.e. institutional banks, insurance companies Strong evidence of adapting to new technologies quickly Proven skills to write, speak and present technical information clearly and effectively; with composure and in command of every situation (in multiple languages where required) Demonstrated ability in efficiently overcoming obstacles or barriers to performing, working with others to achieve joint goals and develop cooperative working relationships globally and cross functionally Proven experience following established guidelines and exercise judgment to determine appropriate action, under minimal supervision BA in Business, Finance, Computer Science or related field or equivalent work experience Calypso’s Rewarding Careers Since our founding in 1997, Calypso has been the leader of innovation in capital markets technology. To continue our track record of growth we need the best talent from across the globe and offer outstanding opportunities to join a uniquely innovative, highly successful company that straddles the worlds of technology and finance. With 20 offices worldwide, market leading products and a customer base of the world’s top banks, asset managers, hedge funds and insurers our team thrives on stimulating challenges and global opportunities. Your Calypso Career We are growing our team by recruiting and hiring the best talent in the market - those who desire to take the initiative, are self-directed learners and have the desire solve our customers’ problems to drive our growth. Also, we identify, train and develop future leaders to ensure we have the capabilities to scale the business and to provide career development to our team members. At Calypso, you will have an active role in a business that makes a difference in the capital markets every day. Regardless of your role, your work will be closely tied to our customers’ success and will have an impact on their mission critical systems. If you have the drive, a winning attitude and a desire to make a difference then we invite you to apply today. Calypso Technology is an equal opportunity employer (EOE) and strongly supports diversity in the workforce. Calypso only accepts resumes from approved agencies who have a valid executed Non-Exclusive Master Staffing Agency Agreement on file. Please do not forward resumes to our applicant tracking system, Calypso employees, or send to any Calypso location. Calypso is not responsible for any fees or claims related to receipt of unsolicited resumes. Salary: Not Disclosed by Recruiter Industry: IT-Software / Software Services Functional Area: IT Software - System Programming Role Category:System Design/Implementation/ERP/CRM Role:Business Analyst Keyskills crm technical support data structures workflow ba ftp hiring monitoring product support replication Desired Candidate Profile Education- UG: B.Tech/B.E. PG:M.Tech Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Please refer to the Job description above
