Key Responsibilities: strong> li> ul> Liaise with the Operations Team of all three business units, namely Enago, Ulatus, and Voxtab. li> Work in collaboration with the Project Management Team for efficient project management. li> Work in collaboration with the Marketing team for implementation of strategies. li> Efficiently handle the customer service operations for international clients spread across 89 countries. li> Shoulder responsibility for effective email communication with international clients and home team. li> Build strategies to facilitate existing client engagement, create new client base, identify potentially high value clients, build effective and long term client relationships. li> Communicate and coordinate with a team of project managers, academic editors, translators and transcribers. li> Efficiently handle information management that maintain client records. li> ul> p> Skills Required: strong> li> ul> Excellent communication skills (written and verbal). li> Knowledge of MS Office. li> Comfortable working with Microsoft Outlook. li> Good technical solution finding skills. li> Ability to easily acclimatize to different cultural backgrounds. li> ul> p> Salary: Not Disclosed by Recruiter Industry: Recruitment / Staffing Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Voice Role:Associate/Senior Associate -(NonTechnical) Keyskills project management academic email information management knowledge of ms office excellent communication skills team client relationships customer service operations clients Desired Candidate Profile Education- UG: Any Graduate PG:MBA/PGDM Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Please refer to the Job description above
