Role Summary/ Purpose: Responsible for understanding functional and product requirements for a complete product for a specific release or multiple concurrent releases; Documents functional requirements, applies agile principles to convert these specifications into stories and work units and then translating them into criteria for acceptable product performance. Shows deep understanding of the domain and industry trends and its impact on product future. Essential Responsibilities: - Establish and maintain business/ CoreTech relationships within Region - Understand business & region objectives, drivers and technology focus areas - Partner with business, region leaders and CoreTech product leaders to develop Infrastructure strategy; proactively partner with global team to provide Infrastructure solutions, products and services to match business needs. - Act as the liaison between Business, Region and CoreTech service teams. Manage communications effectively between CoreTech, Corporate CIOs & Businesses within Region. - Advise business teams on technology issues and opportunities; participate in business unit activities such as customer visits, due diligence, and staff meetings to best understand customer needs and foster strong relationships with business leaders in region. - Organize and participate in Infrastructure ops reviews, Project / Work reviews, infrastructure forecasting, and S1/ S2/ Op planning for business - Make proactive proposals to solve for Regional and Business outcomes. Partner with Global teams to determine feasibility (technical, financial, timeline, etc. ) of proposals. - Ensure high customer experience through established infrastructure metrics against SLAs. Manage site KPIs & Assets, including infrastructure budget. - Provide effective needs analysis, project management, customer experience and problem resolution; ensure Root Cause Analysis on inquiries and issues; identify manage and resolve issues that impede delivery - Provide guidance and direction in regards to CoreTech processes and tools to help drive simplification and customer focus - Be the local counterpart for any Infrastructure audit, or for legal requisition - Support infrastructure aspects of business acquisitions and integrations, in partnership with global technical teams, partnering to create solutions for security, data center management, midrange computing/ servers, network, telecomm, email, client services and facilities integrations - Provide leadership & development coaching for all CoreTech employees in Region, including collaboration with direct leader on training recommendations (technical and leadership) and in- role development planning - Establish & Lead Infrastructure Services council within Region - Establish and lead Regional Service delivery team & manage team of local infrastructure leader Salary: Not Disclosed by Recruiter Industry: IT-Software / Software Services Functional Area: IT Software - Network Administration , Security Role Category:Senior Management Role:Head/VP/GM-Technology(IT)/CTO Desired Candidate Profile Education- UG: B.Tech/B.E. PG:M.Tech Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Qualifications/ Requirements: - Bachelor's degree in Information Technology, Computer Science or business (or, in lieu of a degree, 4 years of IT experience in global organization) , plus at least 8 years of experience in IT Infrastructure. - 5 years managing complex IT projects in a global, matrixed organization. Exceptional project management skills/ organizational skills, including demonstrated ability to effectively manage resources and multiple IT projects of various diverse scopes - 8 years leading IT teams. Effective leadership skills including demonstrated experience leading project teams, driving engagement, influencing and working seamlessly across multiple functions in a matrix type setting - 3 years managing IT budgets, including annual budget planning, managing cost challenges and investment needs. Additional Eligibility Qualifications: Desired Characteristics: - Black Belt Certification / Demonstrated experience with Lean initiatives- IMLP / EIMP graduate- ITIL management process knowledge, experience and / or certification- Project Management (PMP) certification- Excellent interpersonal, written / verbal communication, and leadership skills with the ability to quickly build credibility, influence and make recommendations to all levels- Strong business acumen & successful track record in aligning with business partners- Significant experience as a change agent with demonstrated ability to drive results- Strategic vision & planning ability with respect to business value- Ability to work in a dynamic, fast paced environment- Ability to work with limited direction- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/ or industry activities. - Strong team player collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis; applies knowledge to coach and mentor others- Demonstrated customer focus evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives- Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/ data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans- Change oriented actively generates process improvements ; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingl
