Role Purpose : Technical sales Associate will be accountable for individual sales revenue target along with understanding/ diagnosing the customer's problem and action accordingly. Education : Graduate in any discipline Three year Diploma from a recognized Board/ University B.Tech, MBA, MCA fresher are not eligible Candidates pursuing any graduation/ diploma course or any distance learning program are not eligible Experience : Minimum 6 months experience in a Technical/ Semi Technical process with sales or up selling Position applied for should be a natural/ acceptable progression in the candidate's career Job Profile : Accountable for individual sales revenue target (predetermined by the business) Ability to understand/ diagnose the customer's problem and action accordingly Skill Set : Excellent verbal & written communication Preferred - Basic knowledge of Apple Products Strong customer service skills Ability and desire to troubleshoot as well as sell (process specific) Confident and determined approach A high degree of self- motivation and drive Ability to work both, independently and as part of a team Technical Skills: Knowledge of computers, laptops, operating systems and computer hardware Good working knowledge of the Internet Advance troubleshooting skills for at least one of the following : Computer Desktop, including Internal Hardware Computer Laptop, including Internal Hardware One of the Operating systems from the following: Windows 2000, XP Home, XP Pro Emphasizing on key words, handling objections and using product/ service benefits to respond to customers queries Accurately capturing required customer details (as and when required with prior approval) Handling irate/ demanding customers - where necessary, in a tactical manner Open to feedback & learning Achieve Call Quality requirements as outlined via Call Monitoring Guidelines Salary: Not Disclosed by Recruiter Industry: IT-Software / Software Services Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Voice Role:Associate/Senior Associate -(Technical) Desired Candidate Profile Education- UG: Any Graduate PG:MBA/PGDM Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Please refer to the Job description above
