Roles & Responsibilities *Ensure all RFCs have all the required detail and approvals in place prior to the same being presented to the CAB for approval *Ensure all logged RFCs are updated onto the ticketing system with the progress that occurs *Ensure all Emergency Changes are efficiently processed and communicated to relevant parties *Ensure all approved changes are communicated to all relevant parties involved in the service *Liaise with all necessary parties to co-ordinate the change building, testing and implementation in line with schedules *Ensure all RFCs are closed within a timely manner post completion of the PIR. *Escalate where necessary any issues that may arise within the life cycle of a change request Key Requirements *Experience of working within Change environment with Change Management Experience *Ability to work in a team & to support team members *Committed to customer satisfaction & ownership of issues *Communication & interpersonal skills including listening, building rapport, establishing empathy & demonstrating awareness of internal & external issues in a calm & polite manner *Excellent time management - ability to work on own initiative *A thorough understanding and experience of ITIL based change management Salary: Not Disclosed by Recruiter Industry: IT-Software / Software Services Functional Area: IT Software - Network Administration , Security Role Category:Admin/Maintenance/Security/Datawarehousing Role:Technical Support Engineer Keyskills Change Management Life Cycle Technical Services Customer Satisfaction Interpersonal Skills Time Management Desired Candidate Profile Qualifications Skills Desired*ITIL Foundation Qualification*Experience in using CA Service Desk, or similar Service Management Tools*Bachelors degree with minimum 3 to 7 years of work experience in change management*Good written and verbal communication Education- UG: Any Graduate - Any Specialization PG:CA Doctorate:Doctorate Not Required
