Should have excellent communication skills (verbal and written). Should have at least minimum experience of 6 months 1 year in a calling profile or DC-OPS. Should have basic knowledge about backups, SLS and Legato Should have basic knowledge about networks, LAN, MAN, WAN, etc Server Monitoring. Creating remedy tickets. Providing first level of troubleshooting Basic knowledge about batch job scheduling Basic knowledge about all domains. (1.) lndependently resolve tickets within SLA Adheres to standard operating procedures / work instructions Follow the escalation process Follow the shift hand-over process Update worklogs Categorizes as per CTI as appropriate Update the knowledge base Coaching freshers to be independent Coaching analysts for correct routing of tickets, capturing critical information Technically upgrade across versions of environment when required Adhere to organization policies and procedures Complies to regulatory requirements Alert Monitoring Ticket Monitoring Informing On - call support Opening Bridge Cal Salary: Not Disclosed by Recruiter Industry: IT-Software / Software Services Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Other Role:Trainee Keyskills Quality tech lead data management java software PHP analyst consultant SQL Desired Candidate Profile Education- UG: B.Tech/B.E. - Computers PG:Post Graduation Not Required Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Please refer to the Job description above
