Area Operations Manager Operations 2- 5 Years View Details NCR Role Functional Area Experience Area Operations Manager Operations 2- 5 Years View Details Job Description: The operations team is responsible for order fulfilment, logistics and customer experience. The Operations Manager position is a middle- management role within the operations team. The role would require the candidate to perform the following tasks: Strategy and planning: The candidate will assist the top- management in developing operations strategy for effectively scaling the operations. The candidate will be liaison between the strategy team and implementation team. Implementation: The candidate will be required to design processes, optimise operations and effectively launch and implement various operations strategies for the company. The candidate will proactively collect feedback and will be responsible for tweaking processes to make them robust. People management: The candidate will be responsible for devising sourcing strategies, designing training modules and also for developing employee retention strategy. The senior operations manager is expected to directly / indirectly manage a team of 80- 100 employees within 3 months of joining the company Proven leadership capabilities with ability to lead cross functional teams using strong planning and organizational skills. Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals . Ability to evaluate and manage the resources and processes required for the successful completion of projects. Ensuring that the individual branches focus on Safety, Quality, Customers Service, and Profitability. Work to ensure that we are delivering an excellent customer experience and address escalated customer concerns as necessary . Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning. Provide individual coaching feedback sessions, and weekly one- on- ones that focus on improving customer satisfaction. Monitor real time service levels and schedule adherence . Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems. Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change initiatives as required. Perform ad- hoc analysis and reports based on business needs. Desired Candidate: 2- 4 years (preferably in operations or consulting roles) . Prior experience in process design and operations implementation (preferably in logistics / Supply chain management) . Prior leadership experience (experience in managing blue collared workers such as delivery executives is a big plus) Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long- term requirements and goals. Structured problem solving, detail oriented and customer first attitude . Knowledge of supervisory techniques to manage, motivate and train employees. The candidate should have entrepreneurial attitude / should be a go- getter Must have attention to detail and critically think through and resolve problems. Must have customer service skills and be able to maintain a consistent, high level of service. Must have ability to multi- task, manage multiple accounts and establish priorities. Understand lean operations strategies (especially concepts relevant to services industry Should have a bike Should be available to work on weekends Should know local geographical area Should have handled a team and blue collar employees Male candidates are preferred Should be okay to travel within the City MS Office proficiency : Very Good SQL : Preferred First Name * Last Name * Email * Phone Number * LinkedIn Profile Resume * (pdf, doc, docx - Under 2MB) City Operations Head Operations 4- 7 Years View Details Key Account Manager - Diversity Hiring Business Development 2- 6 years View Details Marketing Executive Marketing 1- 2 years View Details Operations Manager Operations 2- 5 years View Details Sales Manager (*Diversity Hiring) Sales 1- 3 Years View Details Vendor Management Associate Catalogue 1- 3 years View Details We're also looking for Summer Interns for our Operations and Engineering teams. Location for Operations Interns: Mumbai, Gurgaon, Bangalore, Hyderabad, Pune Location for Engineering Interns: Bangalore. If you're interested, please mail your resume to careers@swiggy.in, and mention your preferred location and role If there are no opportunities that fit your profile but you want to be part of an exciting journey, email us at careers@swiggy.in with your resume/ link to your profile. We're are on the lookout to enlist people into our organisation who are passionate and want to make a difference! We are sorry, all our agents are busy. Please # leave us a message # and we'll get back to you right away. Name * Email * Message * Salary: Not Disclosed by Recruiter Industry: IT-Software / Software Services Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Operations Role:Operations Manager Desired Candidate Profile Education- UG: Any Graduate PG:Post Graduation Not Required Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required Please refer to the Job description above
